欧服上不去了是为啥？

麦田里的探戈

战网能连上，验证也能通过不过要等好久，卡在英雄列表那里，难道只有我这种情况？

天马行空93

我是卡在验证那，一直进不去，之前玩着玩着退出重建说重建游戏错误后来等出就进不去了

麦田里的探戈

天马行空93 发表于 2013-4-27 01:50
我是卡在验证那，一直进不去，之前玩着玩着退出重建说重建游戏错误后来等出就进不去了

看来是服务器那边的问题

天真笑呵呵

我也是卡验证，然后显示已达输入次数上限

麦田里的探戈

sorry for jumping in here this late. We are still looking into what is causing this issue. Unfortunately I don't have an ETA for when this can be resolved but the team is working hard at getting things back up and running again for you.

这个是官方蓝贴回复网友询问的，说是正在解决，何时恢复还没谱……

天真笑呵呵

看来老外也卡验证了

天马行空93

刚登下说维护了。。。。

9235489

是在修复爆狗么？不会吧？第一个也不会轮到欧服吧？

麦田里的探戈

蓝贴回复还挺客气的，他们把服务器关了检查问题呢

Posted by Xordiah
We're going to take the servers offline now to help with the investigation. Sorry to break your game time on a Friday evening.

9235489

麦田里的探戈 发表于 2013-4-26 19:40
蓝贴回复还挺客气的，他们把服务器关了检查问题呢

Posted by Xordiah

不懂，会是什么问题需要检查逼得他们去关服务器检查？

麦田里的探戈

9235489 发表于 2013-4-27 02:41
不懂，会是什么问题需要检查逼得他们去关服务器检查？

被黑了吧，没仔细看，好像有人抱怨说美服被黑1小时就搞定了

9235489

麦田里的探戈 发表于 2013-4-26 19:43
被黑了吧，没仔细看，好像有人抱怨说美服被黑1小时就搞定了

我现在登录了一下，服务器已经转至维护状态了？

麦田里的探戈

Blizzard

I personally work in the IT industry and understand things break sometimes which is inevitable but the way you provide information to your customers is poor. If one of my customers has a major issue we give them frequent updates to let them know what is going on.

What this provides is customer satisfaction which may or may not have kept a percentage of your customers but because you don't do this it doesn't surprise me that you have lost many people.

All you need to do is give a brief description of the fault and the potential issue and some kind of ETA so we "your customers" know what's going on.

Food for thought!

这人说的还蛮有道理的